1. Click Admin.
2. Under People & Permissions, click Divisions.
3. Click Menu > User Management > Divisions.
4. Click Create Division.
5. In the Create Division pop-up window, enter the division name and description, and click Create. The new division opens to the Settings tab.
6. (Optional) Add a more detailed description to the division.
7. Click Save.
8. In the Create Division pop-up window, enter the division name and description, and click Create. The new division is created and added to the list of existing divisions.
9. Navigate to and open the newly created division. Specify other parameters for the division such as business units, management units, queue, flow, members, and so on.

Learn more:

After you create the division, add the division to the user role with the appropriate edit permissions for the objects you will move into the division.

1. Click Admin.
2. Under People & Permissions, click People.
3. Click Menu > User Management > Users.
4. Navigate to the person to which you want to grant a role in the division.
5. Click More and, from the menu that appears, click Edit Person. The Edit Person page opens to the Roles tab.
6. Locate the role that contains the permissions required to edit objects into the division.
   Note: To add a new role to the user, in the Add New Role box type the first few letters and select it from the list.
7. In the Divisions column, do the following:
   1. Click inside the Divisions box.
   2. Begin typing the first few letters of the division and select it from the list.
   3. (Optional) To add all divisions to this role, click Select All.
   4. (Optional) Select the All future divisions check box, which gives the user access to all divisions on the roles that provide the permissions. This option eliminates the need to repeat this step as you add new divisions to the organization and allows the user to move objects immediately.
8. Repeat the previous step to add more divisions to this user’s role.
9. To remove a division from the role, click X next to the division.
10. Click Save.
11. Repeat steps 1–9 for all users to which you want to grant object editing permission for the division.
12. Repeat steps 1–8 for all users to which you want to grant object editing permission for the division.

Learn more:

• Grant a role and a division to a user
• Check a user’s permissions
• About access control

At this point, the user with appropriate permission and access can move objects into the new division. To move objects, including users, queues, flows, campaigns, contact lists, Do Not Contact lists, and management units, to a division, you must have:

• An assigned role with edit permissions for the object. For example, to move members, add the  Directory > User > Edit permission; to move queues, add the  Routing > Queue > Edit  permission.
• Either the All Division assigned to the role or the divisions you want to move objects to and from assigned to the role. 

To move objects:

1. Click Admin.
2. Under People & Permissions, click Divisions.
3. Click Menu > User Management > Divisions.
4. Click the division into which you want to move objects.
5. To move members into the division, do the following:
   1. Click the Members tab.
   2. In the Reassign person box, begin typing the first few letters of the person’s name and then select it from the list. Genesys Cloud moves the member to the division.
   3. Repeat steps a–b for each additional member you want to move.
6. To move more objects into the division:
   1. Click the appropriate tab (Queues, Management Units, Flows, Campaigns, Contact lists, or DNC Lists).
   2. Search for the object to move and select it from the list.
   3. Repeat steps a–b for each additional object you want to move.
7. To move multiple objects out of the division and into another one, do the following:
   1. Click the appropriate tab (Members, Queues, Management Units, Flows, Campaigns, Contact lists, or DNC Lists).
   2. Select the check box next to each object you want to move.
   3. Click More . The Reassign Division panel appears.
   4. Under Select New Division, click the Select Division list and choose the division to which you want to move the objects.
   5. Click Save.

Learn more:

• Divisions overview
• Move objects from one division to another
• About access control