Genesys Cloud integrates with Microsoft Teams to enable directory viewing, contact searching, and calling capabilities between the two platforms. The integration is available through the Genesys AppFoundry and requires a valid Microsoft Teams license with separate pricing. Installation involves obtaining the integration from AppFoundry, configuring it as a client application within Genesys Cloud, providing application consent in Microsoft Teams, and enabling the appropriate Genesys Cloud setting to permit Teams to place calls. The integration supports calling functionality through Microsoft Teams and allows embedding the Genesys Cloud client directly within Teams via the Genesys Cloud for Microsoft Teams app, enabling agents to access Genesys Cloud features without leaving the Teams environment. Organizations are limited to one PBX phone integration per user, requiring careful planning when implementing unified communication tool integrations with Genesys Cloud.