Genesys Cloud Voice provides customers access to the public telephony network (PSTN) and is built to support E.164 dialing exclusively. E.164 is an international standard for phone number formatting, which ensures reliable and consistent phone number information across different networks and countries.

Genesys Cloud Voice support in-country emergency services, using the designated short code; such as 911 for the United States and 112 for Europe. The intra country short code will be on the Site’s Number Plan.

Customers have the ability to modify their Site number plans to provide outbound dialing to their preferences. Be sure to normalize the number to E164 format when dialing out Genesys Cloud Voice. 

For more information, see Create a site under Genesys Cloud Voice and Add a number plan.