User Inbox in the client menu

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Genesys Cloud User Inbox provides agents access to call history, personal voicemails, evaluations, and schedule notifications through the client menu. Agents can click Menu then User Inbox and select tabs like Voicemail to access specific sections, though tab availability varies by client version and user role. This functionality integrates with solutions like Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Microsoft Teams, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Microsoft Teams, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

You can access call history, personal voicemails, evaluations, and schedule notifications through User Inbox .

Click Menu .
Click User Inbox .
Note: Not all tabs under User Inbox are available in all versions of the client or for all agents.
To open a specific section, click one of the tabs, such as Voicemail .

For more information, see Client interface, Access call history, Access personal voicemail, Access evaluations, and Access schedule notifications.

For more information about the integrations, see About Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, About Genesys Cloud for Microsoft Teams, and About Genesys Cloud for Zendesk.

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User Inbox in the client menu

AI-generated summary

You can access call history, personal voicemails, evaluations, and schedule notifications through User Inbox .

Click Menu .
Click User Inbox .
Note: Not all tabs under User Inbox are available in all versions of the client or for all agents.
To open a specific section, click one of the tabs, such as Voicemail .

For more information, see Client interface, Access call history, Access personal voicemail, Access evaluations, and Access schedule notifications.

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User Inbox in the client menu

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User Inbox in the client menu

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