Select the agents to reschedule

AI-generated summary

Genesys Cloud enables selecting agents to reschedule for an intraday reschedule, adding new agents to the schedule, selecting activity codes to reschedule, setting reschedule parameters, and initiating the rescheduling process. Users can select individual agents or all agents to reschedule, and add new agents not originally scheduled. After selecting agents, users choose activity codes for rescheduling, set reschedule settings, and start rescheduling.

Series: Perform an intraday reschedule

Previous suggested step: Add new agents to the schedule

Next suggested step: Select the activity codes to reschedule

Select at least one agent to reschedule.

Under Available Agents, do one of the following:
To reschedule all agents, click Add All.
To reschedule selected agents, click next to each agent you want to reschedule.
Note: Agents who did not belong to a work plan when the schedule was initially created are not eligible to reschedule. If any agents are unavailable for reschedule, they appear at the bottom of the dialog box.
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Select the agents to reschedule

AI-generated summary

Series: Perform an intraday reschedule

Previous suggested step: Add new agents to the schedule

Next suggested step: Select the activity codes to reschedule

Select at least one agent to reschedule.

Under Available Agents, do one of the following:
To reschedule all agents, click Add All.
To reschedule selected agents, click next to each agent you want to reschedule.
Note: Agents who did not belong to a work plan when the schedule was initially created are not eligible to reschedule. If any agents are unavailable for reschedule, they appear at the bottom of the dialog box.
Click Next.

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Get user feedback about articles.

Select the agents to reschedule

Series: Perform an intraday reschedule

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Select the agents to reschedule

Series: Perform an intraday reschedule

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