AI-generated summary
Genesys Cloud stores both archived and published versions of evaluation forms, allowing users with Quality Administrator permissions to review published forms without the ability to edit them. To access a published evaluation form, users navigate through Menu > Conversation Intelligence > Quality Evaluations > Evaluation Forms, then select the arrow next to Published and choose the desired form version. The editor displays the form in read-only mode, enabling users to interact with the form as an evaluator would, though selections cannot be saved or the form updated. This functionality supports quality management workflows by providing access to historical evaluation form versions while maintaining form integrity through immutability of published versions.