Genesys Cloud's Reprocess Interactions feature enables administrators and analysts to retrospectively apply topic changes to historical interaction data, ensuring newly created or modified topics are reflected across past conversations and unlocking deeper insights from Speech and Text Analytics investments. This capability allows organizations to retroactively recognize issues, trends, and shifts in customer experiences using newly configured topic models without waiting for scheduled processing runs. The feature provides complete historical visibility through retroactive topic application and supports flexible on-demand reprocessing jobs. Administrators can target specific interactions through filtering by media types, date ranges, and programs, while monitoring job status with downloadable identifiers for tracking and auditing purposes. The typical workflow involves creating new topics to capture known service issues, selecting relevant programs, applying filters such as date ranges, and publishing the job. The system then retroactively labels historic interactions based on the new topic, allowing analysts to generate refreshed dashboards and reports using the refined dataset. Key operational capabilities include defining targeted scopes by filtering interactions according to media types, date ranges, and program associations, and monitoring job creation, progress status, affected interaction counts, and downloadable identifiers. Recommended best practices include maintaining program awareness by reprocessing only relevant programs tied to updated topics, implementing scope management through date and media filters to control processing volume and efficiency, and exporting interaction identifiers for auditing and re-ingestion support purposes. The feature is particularly valuable for large enterprises and multinational organizations tracking long-term customer experience trends and supporting strategic business decisions. The feature is currently generally available with billing inactive and usage provided at no charge until further notice. If billing is introduced in the future, customers will receive at least 30 days' advance notice before charges take effect.