1. Navigate to Admin > Interaction Reprocessing.
2. Click Menu > Conversation Intelligence > Speech and Text Analytics > Interaction Reprocessing.
3. A table lists all Reprocessing Jobs with statuses such as Queued, In Progress, and Completed. 
4. For each job, you can:
   • View details (filters, job creation time, program associations).
   • Export impacted Interaction IDs.
   • Delete completed or obsolete jobs.
5. Click the job name to view:
   • Program selection
   • Filter criteria
   • Timeline range
   • Media types and other attributes

1. Navigate to Admin > Interaction Reprocessing.
2. Click Menu > Conversation Intelligence > Speech and Text Analytics > Interaction Reprocessing.
3. Click Create a Job.
4. Provide the following required inputs:
   • Job name
   • Date range (for the historic interactions to process)
   • Programs (where Topic/Category changes apply)
   • Media types (for example, voice, chat)
5. (Optional) Add advanced filters to refine your interaction selection.
6. Review the Estimated Interaction Count that appears.
7. Click Publish to submit the job for processing.

• After publishing, the job enters a Queued state.
• Once started, a Progress Bar indicates the status:
  • Queued – Awaiting a turn in the processing queue.
  • In Progress – Processing interactions with real-time updates.
  • Completed – Job is done; export option becomes available.
• Hover over the progress bar and view details such as:
  • Percentage complete
  • Number of interactions processed
• If the job is delayed, it’s likely due to the time needed to retrieve data from Content Search. This behavior is expected and typically resolves within minutes.

• Once a job is completed:
  1. Click the three-dot menu next to the job in the list.
  2. Select Export (formerly “Export Interaction IDs”).
  3. A .csv file downloads containing Interaction IDs that were impacted by the reprocessing.
• These IDs are useful for:
  • Auditing
  • Manual investigation
  • Reingestion to other analytics platforms

• Admin identifies a recurring issue and creates a topic to track it.
• Admin navigates to Interaction Reprocessing and selects affected Programs, Date Range, and filters.
• Job is published and queued for processing.
• Upon completion, the updated topic is retroactively applied.

Q: Can I edit a job after I publish it?
A: No. Once a job is published, it cannot be modified. You can delete and recreate it if necessary.

Q: Why can’t I export interaction IDs until a job completes?
A: Export is only available after processing is finished to ensure accurate results.

Q: How do I know which Programs contain my Topic?
A: Review Topic assignments in the STA configuration interface before running the job.