Turn off call forwarding

AI-generated summary

Genesys Cloud provides the ability to turn off call forwarding through the menu or arrow icon in Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Microsoft Teams, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk. To turn off call forwarding, click the menu or arrow icon, navigate to Settings, click Call Forwarding, and toggle the On switch to off. This immediately stops forwarding calls. Call forwarding is configurable if enabled by an administrator.

Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Microsoft Teams, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

You can turn off call forwarding through the menu or the arrow at the top of the client.

Menu
Arrow

Click Menu > More .
Click Settings.
If the Settings section for Call Forwarding is not visible, then click Call Forwarding.
Note: Call Forwarding only appears under Settings if your administrator has given you access.
To turn off call forwarding, click On.

The client immediately stops forwarding call interactions.

For more information, see Settings in the client menu, Client interface, Call forwarding, Turn on call forwarding, and Change your forwarding number.

For more information about the integrations, see About Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, About Genesys Cloud for Microsoft Teams, and About Genesys Cloud for Zendesk.

[NEXT] Was this article helpful?

Get user feedback about articles.

Turn off call forwarding

AI-generated summary

You can turn off call forwarding through the menu or the arrow at the top of the client.

Menu
Arrow

Click Menu > More .
Click Settings.
If the Settings section for Call Forwarding is not visible, then click Call Forwarding.
Note: Call Forwarding only appears under Settings if your administrator has given you access.
To turn off call forwarding, click On.

The client immediately stops forwarding call interactions.

For more information, see Settings in the client menu, Client interface, Call forwarding, Turn on call forwarding, and Change your forwarding number.

[NEXT] Was this article helpful?

Get user feedback about articles.

Turn off call forwarding

[NEXT] Was this article helpful?

Loading...

Turn off call forwarding

[NEXT] Was this article helpful?