Use the Edge Standard v1 LCD to set the static IP address for the WAN Port

AI-generated summary

Genesys Cloud Edge Standard v1 LCD provides functionality to configure static IP addressing for the WAN Port (Port 1) through its onboard display interface before the device pairs with Genesys Cloud. Users access the configuration menu by navigating through Status, Settings, System, Network, Proxy, and Port 1 (WAN) selections using directional buttons, then selecting "Set Static IPV4" instead of DHCP. The configuration process requires sequential entry of four network parameters: IPV4 Address, IPV4 Subnet Mask (with a default value of 255.255.255.0), IPV4 Gateway, and two IPV4 DNS addresses (DNS 1 and DNS 2). Parameter entry utilizes cursor navigation via upper left and right buttons to move between digit positions and lower left and right buttons to increment or decrement individual values. After completing each address field, users press the upper left button to confirm and proceed to the next parameter. The procedure concludes by pressing the upper left button to apply all changes. An Ethernet cable connection to Port 1 is required during this configuration process. Navigation errors necessitate cancellation and re-entry of the affected addresses.

Series: Use the LCD

You can use the LCD in the Edge Standard v1 to set the static IP address for the WAN port.

Notes:

Check that an Ethernet cable connects your network to the Edge port labeled Port 1 (WAN).
The Edge is not paired with Genesys Cloud at the beginning of this procedure.

Press the lower right button at Genesys Cloud Edge.
Press the lower right button at Status.
Press the upper left button at Settings.
Press the lower right button at System.
Press the upper left button at Network.
Press the lower right button at Proxy.
Press the upper left button at Port 1 (WAN).
Press the lower right button at Set DHCPV4.
Press the upper left button at Set Static IPV4.
Press the upper left button at IPV4 Address.
Set the address for Port 1 (WAN) at the IP Address000.000.000.000:
- Move the cursor left and right using the upper left and upper right buttons.
- Increase and decrease the highlighted number using the lower left and lower right buttons.

After you set the IP address, press the upper right button at to move the cursor past the rightmost digit.
Note: If you move the cursor past the rightmost digit before you finish setting the IP, cancel and re-enter the IP address.
Press the upper left button when the IP address is complete.
Press the lower right button at IPV4 Address.
Press the upper left button at IPV4 Subnet Mask.

Set the IPV4 Subnet Mask address at the IPV4 Subnet Mask255.255.255.0:
- Move the cursor left and right using the upper left and upper right buttons.
- Increase and decrease the highlighted number using the lower left and lower right buttons.

After you set the subnet mask, press the upper right button at to move the cursor past the rightmost digit.

Press the lower right button at IPV4 Subnet Mask.

Press the upper left button at IPV4 Gateway.

Set the IPV4 Gatewayaddress for Port 1 (WAN):
- Move the cursor left and right using the upper left and upper right buttons.
- Increase and decrease the highlighted number using the lower left and lower right buttons.

After you set the address, press the upper right button to move the cursor past the rightmost digit.

Note: If you move the cursor past the rightmost digit before you finish setting the address, cancel and re-enter the address.

Press the upper left button when the address is complete.

Press the lower right button at IPV4 Gateway.

Press the upper left button at IPV4 DNS 1.

Set the address for Port 1 (WAN) at IPV4 DNS 1 000.000.000.000:
- Move the cursor left and right using the upper left and upper right buttons.
- Increase and decrease the highlighted number using the lower left and lower right buttons.

After you set the address, press the upper right button at to move the cursor past the rightmost digit.

Note: If you move the cursor past the rightmost digit before you finish setting the address, cancel and re-enter the address.

Press the upper left button when the address is complete.

Press the lower right button at IPV4 DNS 1.

Press the upper left button at IPV4 DNS 2.

Set the address for Port 1 (WAN) at IPV4 DNS 2 000.000.000.000:
- Move the cursor left and right using the upper left and upper right buttons.
- Increase and decrease the highlighted number using the lower left and lower right buttons.

After you set the address, press the upper right button at to move the cursor past the rightmost digit.

Note: If you move the cursor past the rightmost digit before you finish setting the address, cancel and re-enter the address.

Press the upper left button after you complete the address.
Press the lower right button at IPV4 DNS 2.
Press the upper left button at IPV4 DNS 2.
Press the upper left button at Apply Changes?

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Use the Edge Standard v1 LCD to set the static IP address for the WAN Port

Series: Use the LCD

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