Genesys Cloud BYOC Premises is a hardware solution comprising Edge devices that enable on-premises deployment with hybrid connectivity to Genesys Cloud infrastructure. The product line includes four models—Standard v3, Mini v2, Mini v1, and Micro v1—designed to support organizations of varying sizes, with the Standard v3 offering enterprise-grade capabilities on a custom HP server chassis and the Mini v2 providing enhanced functionality compared to its predecessor. Standard v1 and v2 models are no longer sold, though discontinued models continue to receive support until the announced End of Support and End of Life date of December 1, 2026. Key technical capabilities include concurrent call handling, on-premises voice infrastructure connectivity, and configuration management via LCD panel interfaces. Operational features encompass Edge pairing functionality, external LCD attachment options, RMA services, and support for reinstallation and factory resets. Configuration options include DHCP and static IP address setup for WAN ports, HTTP proxy configuration, LCD panel navigation, and pairing region settings. Recovery procedures are available for edge certificate expiration and device reinstallation scenarios. Setup documentation is comprehensive across all models, including quick reference guides for USB and LCD-based configuration methods, unboxing procedures, and rack-mounting instructions. The Edge Standard v2 supports HP Quick Deploy Rail System deployment. An external LCD interface compatible with Edge Standard v3/v2, Edge Micro, and Edge Mini models enables direct device management including restart operations, static IP and DHCP configuration, factory reset functionality, upgrade rollback capabilities, and HTTP proxy configuration. Deployment of BYOC Premises Edge devices incurs monthly hardware usage charges as specified in Genesys Cloud contracts. Additional resources include technical specifications, product information sheets, warranty details, RMA service information, and pricing hub access. Genesys will continue supporting existing deployed devices through December 1, 2026, though Arrow has ceased sales of new units. The documentation provides comprehensive guidance for hardware installation, network configuration, and troubleshooting across all Edge model generations throughout the device lifecycle.