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This reference describes all the settings associated with the Poly Rove 40 phone.
For information on creating the actual phone configuration in Genesys Cloud, see Create the base settings and Create a phone.
Before you create a phone, create a Base Settings configuration for that phone model. The Base Settings configuration contains a group of settings that define how a particular phone model operates in Genesys Cloud. After you create a Base Settings configuration, assign it to a phone with the default settings or customize the settings. This section describes the settings that you can configure when you choose to customize a Base Settings configuration.
Menu: Digital and Telephony / Telephony / Phone Management / Base Settings / Create-Edit Base Settings
Tab: Base Phone
| Setting | Description |
|---|---|
Dynamic Reload | Enabled (Default): Allow the dynamic reloading of the phone configuration. Disabled: Do not allow dynamic reloading. |
Maximum inbound calls | Controls the amount of inbound calls that an agent can handle concurrently. Unlimited (Default): Limited: Specify a number between 1 and 50. |
| Enhanced 911 | For more information, see Configure HTTP Enabled Location Delivery (HELD) for E911. |
| Use HTTP-Enabled Location Delivery (HELD) | Select this check box to enable the phone to share location information with responders when dialing 911. |
| Emergency Routing Service Account Identifier | Enter the Emergency Routing Service Account Identifier you received from your emergency service provider. |
| Location Information Server URL | Enter the Location Information Server URL you received from your emergency service provider. |
| Emergency Numbers | Enter the the numbers the phone will recognize as emergency numbers. The default is 911. |
| Automatic firmware updates | Enabled (Default): Allow automatic firmware updates. Disabled: Do not allow automatic firmware updates. You can specify the source location of the the firmware. Genesys Cloud supported (Default): Automatically use Genesys Cloud repository. Custom: Specify a source location. |
Web/TUI Authentication | |
Password | Set up an administrative password to configure the phone from a web-based interface or from the Telephone User Interface/LCD on the phone. By default the password is masked, but you can select the Show Password check box to see the password in plain-text. |
| Time Settings | |
| GMT Offset | Sets the number of hours to offset the time of the phone from GMT. Note: When you use the Daylight Saving Time setting, calculate the GMT offset based on the standard timezone. |
| SNTP Server | Sets the name of the Simple Network Time Protocol (SNTP) server from which the phone obtains the current time. |
| Daylight Saving Time | Enabled (Default): Allows Daylight Savings Time (DST) to display on the phone. Use the Start and End boxes (Week, Day, Month, and Time) to specify the period that DST is in effect. Disabled: Do not display DST on the phone. |
| Setting | Description |
|---|---|
| Preferred Codec List | Use the drop-down to select and build a list of preferred media codecs in mime format. Use the arrows next to the codec name to change the order in which the codecs are used. |
| DTMF Settings | |
| DTMF Payload | Specify the payload type value to use when the DTMF Method type is RTP Events. Valid range is 96–127. Valid only when DTMF Method value is set to RTP Events. The default value is 101. |
| DTMF Method | Use the list to select the method to use to transmit dual-tone multifrequency (DTMF) signaling.
The default value is RTP Events. |
| Setting | Description |
|---|---|
| Provisioning | |
| Provision Source | Use the Provision Source list to select the source that the phone uses to obtain the provision configuration data.
|
| Provisioning Third Party URI | Selecting the From a third party URI in the Provision Source list, enables the Provisioning Third Party URI box. Enter the URI to the third-party resource that the phone uses to obtain provision configuration data. |
| Custom Configuration Files | Allows specifying a location for a custom configuration file containing additional provisioning information for phones. The information in a custom configuration file is appended to the provisioning information already passed to the phone. The content and format of a custom configuration file is the administrator's responsibility. The Custom Configuration Files field just allows you to point to the file's location. For more information, see Working with Configuration Files in the Poly Documentation Library. Note: Attributes defined in the custom configuration file cannot be used to override attributes previously defined by the standard configuration file. Warning: When using the Custom Configuration Files feature, it is possible to inadvertently introduce a setting that is incompatible with Genesys Cloud which may cause the phone to malfunction. If this happens, it is the administrator's responsibility to find and remove the offending setting to restore functionality. |
| Custom Directory | Specify a corporate directory file containing contact information for people in your company. For more information, go to the Poly Documentation Library and search for Corporate directory. |
| Signaling | |
| TCP Keep-Alive Messages | Use this setting to configure the sending of keepalive messages between the Edge/Genesys Cloud and the phone. Keepalive messages are probe packets that contain no data but have the ACK flag turned on; forcing the phone to respond. Disabled (default): Disables the sending of keepalive messages. When you enable the TCP Keep-Alive Messages, set the number of seconds in the Every box to specify how often you want Genesys Cloud to send keepalive messages. The default is every 30 seconds. The valid range is 10-7,200. Note: Setting a keep-alive timer generates extra network traffic. |
| Setting | Description |
|---|---|
| Message Waiting Indicator (MWI) | Use this setting to configure the Message Waiting Indicator, the light that blinks to indicate that the user has a new voicemail. Enabled (default): Enables the MWI light. Disabled: Disables the MWI light. For more information, see Configure the Message Waiting Indicator setting. |
| Setting | Description |
|---|---|
| System Logging (Syslog) | Use the toggle to enable or disable a phone's ability to log data. Disabled (Default): Do not log data. Enabled: Log data to either an Edge or a Syslog Server. Note: When you enable this setting, you must also enable Phone System Logging in the Diagnostic>Phone System Logging section of the Phone Trunk Connection Configuration. See Create a SIP phone connection trunk. |
| Syslog Server Address | Specify the address of the server to which you want to send the logs. |
| Syslog Server Port | Specify the port number on the server that is configured to receive the logs. |
| Setting | Description |
|---|---|
| Property Name | The name to assign to the custom property. |
| Data Type | The data type for the custom property. |
| Value | The value to assign the custom property. |
Tab: Base Line Appearance
| Setting | Description |
|---|---|
| Calls Per Line | The number of calls that this line can handle. The default value is 16. |
| Persistent Connection Settings | When the persistent connection feature is disabled, Genesys Cloud creates a connection for every call. When you enable the persistent connection feature and set a timeout value, you improve Genesys Cloud’s ability to process subsequent calls. More specifically, calls that come in while the connection is still active are immediately alerted via the UI or are auto answered if the Auto Answer feature is configured for the user. |
| Maintain a persistent connection | Select this check box to enable the persistent connection feature. |
| Timeout | Sets the amount of time, in seconds, that the open connection remains idle before being automatically closed. The default value is 600 seconds. |
| Setting | Description |
|---|---|
| Record calls on this phone | Use this check box to enable or disable recording. The default setting is disabled |
| Level the volume on both sides of the conversation | Use this check box to enable or disable automatic level control for the recordings. The default setting is disabled. |
| Audio Format/Codec | Use this list to select the audio codec to use for recording. The available choices are:
|
| Dual channel | Use this check box to enable or disable dual channel recording. The Dual channel setting is only available if you select one of the following audio formats:
|
| Setting | Description |
|---|---|
| Protocol | Use the list to select the SIP protocol the phone uses to register: UDP, TCP, or TLS. The default is TLS. |
| Listen Port | Defines the local SIP listen port for SIP messages. The listening ports are the network ports on which the station expects to receive messages from SIP peers. While you can enter a custom port number, each protocol has a default listen port. |
| Registration period | The periodic delay (in seconds) between sending a SIP REGISTER. |
| SIP Servers or Proxies | The SIP Servers or Proxies setting is not configurable for the first line appearance to ensure that Genesys Cloud sends all outbound requests to an edge device. More specifically, this default configuration for the first line appearance ensures that the phone uses an edge device for the default call control. As long as you did not enable the Span appearance to remaining keys setting, you can choose to define where Genesys Cloud sends outbound requests for the remaining Line Keys. You can choose the Edge or specify custom SIP server or proxy server addresses and ports. |
| Digest Authentication | When outbound requests are challenged with digest authentication, use the following credentials: |
| User Name | The user name pushed down to the phone that changes the password on the administrative account for the physical phone menus. |
| Password | The password pushed down to the phone that changes the password on the administrative account for the physical phone menus. By default the password is masked, but you can select the Show Password check box to see the password in plain-text. |
| Setting | Description |
|---|---|
| Auto-Conference Settings | When this setting is enabled, and if a call is already connected or held at the station, a conference is created between the new incoming call and the existing call. An announcement of the new call is played to the existing call before the conference is established. |
| Enable Auto-Conference | Off (Default): Do not use auto-conference settings. On: Use the following fields to specify the auto-conference settings. |
| Auto-Conference PIN | Number required to join a conference. |
| Language | Speech language selected to use for the conference voice menu. |
When you create a phone and assign to it a base settings configuration, the phone is ready for use in Genesys Cloud. However, if you want, you can override the inherited base settings and customize the settings for a specific phone. This section describes the settings that you can configure when you choose to customize a specific phone.
Menu: Digital and Telephony / Telephony / Phone Management / Phones / Create-Edit Phone
Tab: Phone
| Setting | Description |
|---|---|
| Dynamic Reload | Enabled (Default): Allow the dynamic reloading of the phone configuration. Disabled: Do not allow dynamic reloading. |
| Maximum inbound calls | Controls the amount of inbound calls that an agent can handle concurrently. Unlimited (Default): Limited: Specify a number between 1 and 50. |
| Enhanced 911 | For more information, see Configure HTTP Enabled Location Delivery (HELD) for E911. |
| Use HTTP-Enabled Location Delivery (HELD) | Select this check box to enable the phone to share location information with responders when dialing 911. |
| Emergency Routing Service Account Identifier | Enter the Emergency Routing Service Account Identifier you received from your emergency service provider. |
| Location Information Server URL | Enter the Location Information Server URL you received from your emergency service provider. |
| Emergency Numbers | Enter the the numbers the phone will recognize as emergency numbers. The default is 911. |
| Automatic firmware updates | Enabled (Default): Allow automatic firmware updates. Disabled: Do not allow automatic firmware updates. You can specify the source location of the the firmware. Genesys Cloud supported (Default): Automatically use Genesys Cloud repository. Custom: Specify a source location. |
Web/TUI Authentication | |
Password | Set up an administrative password to configure the phone from a web-based interface or from the Telephone User Interface/LCD on the phone. By default the password is masked, but you can select the Show Password check box to see the password in plain-text. |
| Time Settings | |
| GMT Offset | Sets the number of hours to offset the time of the phone from GMT. Note: When you use the Daylight Saving Time setting, calculate the GMT offset based on the standard timezone. |
| SNTP Server | Sets the name of the Simple Network Time Protocol (SNTP) server from which the phone obtains the current time. |
| Daylight Saving Time | Enabled (Default): Allows Daylight Savings Time (DST) to display on the phone. Use the Start and End fields (Week, Day, Month, and Time) to specify the period that DST is in effect. Disabled: Do not display DST on the phone. |
| Setting | Description |
|---|---|
| Preferred Codec List | Use the drop-down to select and build a list of preferred media codecs in mime format. Use the arrows next to the codec name to change the order in which the codecs are used. |
| DTMF Settings | |
| DTMF Payload | Specify the payload type value to use when the DTMF Method type is RTP Events. Valid range is 96–127. Valid only when DTMF Method value is set to RTP Events. The default value is 101. |
| DTMF Method | Use the list to select the method to use to transmit dual-tone multifrequency (DTMF) signaling.
The default value is RTP Events. |
| Setting | Description |
|---|---|
| Provisioning | |
| Provision Source | Use the Provision Source list to select the source that the phone uses to obtain the provision configuration data.
|
| Provisioning Third Party URI | Selecting the From a third party URI in the Provision Source list, enables the Provisioning Third Party URI box. Enter the URI to the third-party resource that the phone uses to obtain provision configuration data. |
| Custom Configuration Files | Allows specifying a location for a custom configuration file containing additional provisioning information for phones. The information in a custom configuration file is appended to the provisioning information already passed to the phone. The content and format of a custom configuration file is the administrator's responsibility. The Custom Configuration Files field just allows you to point to the file's location. For more information, see Working with Configuration Files in the Poly Documentation Library. Note: Attributes defined in the custom configuration file cannot be used to override attributes previously defined by the standard configuration file. Warning: When using the Custom Configuration Files feature, it is possible to inadvertently introduce a setting that is incompatible with Genesys Cloud which may cause the phone to malfunction. If this happens, it is the administrator's responsibility to find and remove the offending setting to restore functionality. |
| Custom Directory | Specify a corporate directory file containing contact information for people in your company. For more information, go to the Poly Documentation Library and search for Corporate directory. |
| Signaling | |
| TCP Keep-Alive Messages | Use this setting to configure the sending of keepalive messages between the Edge/Genesys Cloud and the phone. Keepalive messages are probe packets that contain no data but have the ACK flag turned on; forcing the phone to respond. Disabled (default): Disables the sending of keepalive messages. When you enable the TCP Keep-Alive Messages, set the number of seconds in the Every box to specify how often you want Genesys Cloud to send keepalive messages. The default is every 30 seconds. The valid range is 10-7,200. Note: Setting a keep-alive timer generates extra network traffic. |
| Setting | Description |
|---|---|
| Message Waiting Indicator (MWI) | Use this setting to configure the Message Waiting Indicator, the light that blinks to indicate that the user has a new voicemail. Enabled (default): Enables the MWI light. Disabled: Disables the MWI light. For more information, see Configure the Message Waiting Indicator setting. |
| Setting | Description |
|---|---|
| System Logging (Syslog) | Use the toggle to enable or disable a phone's ability to log data. Disabled (Default): Do not log data. Enabled: Log data to either an Edge or a Syslog Server. Note: When you enable this setting, you must also enable Phone System Logging in the Diagnostic>Phone System Logging section of the Phone Trunk Connection Configuration. See Create a SIP phone connection trunk. |
| Syslog Server Address | Specify the address of the server to which you want to send the logs. |
| Syslog Server Port | Specify the port number on the server that is configured to receive the logs. |
| Setting | Description |
|---|---|
| Property Name | The name to assign to the custom property. |
| Data Type | The data type for the custom property. |
| Value | The value to assign the custom property. |
Tab: Line Keys
| Setting | Description |
|---|---|
| Calls Per Line | The number of calls that this line can handle. |
| Persistent Connection Settings | When the persistent connection feature is disabled, Genesys Cloud must create a connection for every call. When you enable the persistent connection feature and set a timeout value, you improve Genesys Cloud’s ability to process subsequent calls. More specifically, calls that come in while the connection is still active are immediately alerted via the UI or are auto answered if the Auto Answer feature is configured for the user. |
| Maintain a Persistent Connection | Disabled (Default): Do not use persistent connection feature. Enabled: Turn on persistent connection feature. |
| Timeout | Sets the amount of time, in seconds, that the open connection can remain idle before being automatically closed. |
| Setting | Description |
|---|---|
| Protocol | Use the list to select the SIP protocol the phone uses to register: UDP, TCP, or TLS. The default is UDP. |
| Listen Port | Defines the local SIP listen port for SIP messages. The listening ports are the network ports on which the station expects to receive messages from SIP peers. While you can enter a custom port number, each protocol has a default listen port. |
| Registration period | The periodic delay (in seconds) between sending a SIP REGISTER). |
| SIP Servers or Proxies | The SIP Servers or Proxies setting is not configurable for the first line appearance to ensure that Genesys Cloud sends all outbound requests to the Edge. More specifically, this default configuration for the first line appearance ensures that the phone uses the Edge for the default call control. As long as you did not enable the Span appearance to remaining keys setting, you can choose to define where Genesys Cloud sends outbound requests for the remaining Line Keys. You can choose the Edge or specify custom SIP server or proxy server addresses and ports. |
| Digest Authentication | When outbound requests are challenged with digest authentication, use the following credentials: |
| User Name | The user name pushed down to the phone that changes the password on the administrative account for the physical phone menus. |
| Password | The password pushed down to the phone that changes the password on the administrative account for the physical phone menus. By default the password is masked, but you can select the Show Password check box to see the password in plain-text. |
| Setting | Description |
|---|---|
| Auto-Conference Settings | |
| Enable Auto-Conference | Off (Default): Do not use auto-conference settings. On: Use the following fields to specify the auto-conference settings. |
| Auto-Conference PIN | Number required to join a conference. |
| Language | Speech selected to use for the conference voice menu. |
| Setting | Description |
|---|---|
| Property Name | The name to assign to the custom property. |
| Data Type | The data type for the custom property. |
| Value | The value to assign the custom property. |
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