Genesys, AudioCodes, and Poly/Polycom phones

Before you can create a phone, create a base settings configuration for that phone model. The base settings configuration contains a group of settings found on the Base Phone and Base Line Appearance tabs that define how a particular phone model is to operate in Genesys Cloud. Once you create a base settings configuration, you can save it with the default settings or you can customize the settings.

1. Click Menu > Digital and Telephony > Telephony > Phone Management.
2. Click the Base Settings tab.
3. Click Add.

Base Phone tab

Configure settings on the Base Phone tab.

1. Type a name in the Base Settings Name box.
2. From the Phone Make and Model list, select your phone.
3. Leave the Enable standalone features check box unselected unless you are creating a base settings configuration for conference room phones. See Enable standalone features.
4. Perform one of the following:

1. Type a name in the Key Label box.
2. If you want this appearance to be available on the other keys, select the Span appearance to remaining keys check box.
3. Perform one of the following: