List of supported user profile fields

AI-generated summary

Genesys Cloud provides restricted fields value lists configured in Access Policy JSON to control user access to updating specific User Profile fields and sections. These preset attributes enable administrators to restrict individual fields such as profile images, agent name and image, general information (name, title, department), HR fields (official name, employee ID), relationships, contact information, location, education, and biography. Restrictions can be applied at the field level using specific field values (for example, contactInfo.phone_work to restrict work phone number updates) or at the section level using section names (such as contactInfo, hr, relationships, or images) to restrict all fields within that section. When restricting at the section level, administrators can use wildcard notation (contactInfo.*) to cover all contact-specific fields, or explicitly add individual fields to the policy to prevent updates to particular attributes while allowing modifications to others within the same section. This attribute-based access control mechanism allows granular management of user profile update permissions across the platform.

This article lists the supported restricted fields value list. These fields are configured in the Access Policy JSON as a preset attributes list to restrict a user from updating certain User Profile fields or sections. For a detailed information, see Attribute based access control.

Restriction based on User Profile fields

To restrict a specific User Profile field from being updated, use the field values from the following table.

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Field	Description
images	User profile image.
agent.name	Agent name.
agent.profileImage	Agent image that can be found next to the Informal Photos tab.
general	User general fields include Name, Title, and Department.
general.name	User name found below the profile picture.
general.title	User title found in the first column under user name.
general.department	User department found in the second column under the user name.
hr	HR section
hr.officialName	HR section: Official Name field.
hr.empId	HR section: Employee ID field

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Restriction based on User Profile section names

To restrict a group of fields from a User Profile section, you can list the User Profile section names in the preset attributes list. Use the following section names as restricted.fields.value preset attributes list:

Images
name
profileImage
name
title
department
hr
relationships
email_main
email_work
phone_work
primaryContactInfo
location

Example restrictions

The inclusion of contactInfo.phone_work in the policy template enables you to prevent users from updating their work phone number. If you want to also prevent users from updating work phone 2, you must explicitly add contactInfo.phone_work_2 to the policy.
Alternatively, if you want to prevent users from updating any of the fields in the Contact Information section, you can add contactInfo as a preset attribute to the policy and remove the other contactInfo fields. Using contactInfo as a preset attribute is similar to contactInfo.*, covering all of the contact-specific fields.

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