This article is designed to provide you with a walk-through of all the articles in the required order to successfully get your Edge Micro or Mini up and running.

Step 1: Set up an Edge Mini v2

Edge Setup Quick Reference Guides are included in the box when we ship Edge’s to the customer. These guides provide straightforward visual instruction on how to get an Edge up and running, but are intended to be used alongside the standard, and more detailed, documentation.

• Genesys Cloud Edge Mini v2 Setup Quick Reference Guide (Using USB & LCD)
• Genesys Cloud Edge Mini v2 Setup Quick Reference Guide (Using USB only)

Step 2: Pair your Edge Mini v2 with Genesys Cloud

You can pair your Edge with the Genesys Cloud cloud-based software using a USB flash drive and an the external LCD.

• Pair the Edge using a USB flash drive and an LCD
• Pair the Edge using a USB flash drive

Step 3: Create a trunk

Set up the connection to the service provider.

• Create a trunk under BYOC Premises

Step 4: Set up a phone trunk

You can set a phone trunk for Genesys Cloud WebRTC phones or for SIP phones, such as Polycom and AudioCodes.

• Create a WebRTC phone trunk
• Create a SIP phone trunk

Step 5: Configure a network interface

Connect an existing trunk to an Edge network interface.

• Configure a network interface for Edge

Step 6: Create a site

Determine how many sites you need and add them to the system.

• Create a site under BYOC Premises

Step 7: Create an Edge group

Create an Edge group to allow all Edges to access and share trunks connected to other Edges in the Edge group.

• Create an Edge group with a phone trunk

Step 8: Tie it all together

Associate the Edge with a site and an Edge group. Attach an External SIP trunk.

• Assign a site, Edge group, and external SIP trunk

Step 9: Add a number plan (optional)

Genesys Cloud automatically provides default number plans, which are sufficient for most users. However, you can add and modify number plans.

• Add a number plan

Step 10: Create an outbound route (optional)

Genesys Cloud automatically creates default outbound routes. However, you can add and modify outbound routes.

• Create an outbound route

Step 11: Configure emergency services

In order for the emergency dialing number to work, you must properly set up emergency services with your carrier and then configure the appropriate settings in Genesys Cloud.

• Set up emergency services with BYOC
• Configure 911 or other emergency numbers