About the 8×8 integration

AI-generated summary

Genesys Cloud offers an 8×8 integration that enables users to view directories, search contacts, and make calls between 8×8 and Genesys Cloud systems. The integration functions as part of Genesys Cloud's Unified Communication tools suite and requires an active 8×8 license, with separate pricing considerations. Organizations can enable only one PBX phone integration per user. The 8×8 integration is available through the Genesys AppFoundry and requires configuration as a client application integration within Genesys Cloud, including application consent authorization in 8×8 and enabling a specific Genesys Cloud setting to permit 8×8 call placement functionality.

Use the 8×8 integration to view directories, search contacts, and make calls between 8×8 and Genesys Cloud.

Note: You can enable only one PBX phone integration per user in an organization.

Plan your Unified Communication integration

Use the 8×8 integration as part of the Unified Communication tools integration with Genesys Cloud. You must have an 8×8 license for the integration with Genesys Cloud. The 8×8 integration has separate pricing.

Get the 8×8 integration

The 8×8 integration is available from the Genesys AppFoundry.

Install the 8×8 integration

Configure the 8×8 integration

Configure the 8×8 integration as a client application integration in Genesys Cloud. Give application consent in 8×8. Then, to complete the configuration, enable a Genesys Cloud setting that allows 8×8 to place calls.

Configure the 8×8 integration

Use the 8×8 integration

Use the 8×8 integration for your calls.

Use 8×8 in Genesys Cloud

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