About access control

AI-generated summary

Genesys Cloud's access control system enables administrators to manage user access to specific platform objects through a comprehensive permissions framework. The system utilizes divisions as primary organizational units to segment and control access to various resources. Key features include role-based access control, division management, and granular permissions for different object types including: - User configuration: Managing roles, divisions, licenses, and user data - Queue configuration: Creating and managing contact center queues - Architect flow configuration: Controlling access to flow creation and management - Management unit configuration: Handling workforce management units - Outbound dialing objects: Managing campaigns, contact lists, and Do Not Contact lists Administrators can: - Create and delete divisions - Assign roles to divisions and groups - Move objects between divisions - Grant specific permissions to users - Configure OAuth clients - Monitor performance metrics and reports - Manage workforce management permissions - Control access to outbound dialing components The system supports hierarchical organization structures while maintaining detailed access control through role-based permissions and division membership.

Access control gives administrators the ability to configure which users have access to specific objects within Genesys Cloud.

Understand access control

Learn about access control, understand what configuration objects use access control, and read FAQs.

Work with divisions

Understand the concept of divisions, and learn how to create and configure a division. Assign roles to divisions, assign roles to groups, assign people to roles, and more.

User configuration objects

Assign user configuration objects when you add and manage users. View division information. Move users to another division. View performance metrics and reports about agents in a division.

Queue configuration objects

Select a division when creating or managing queues. View division information for queues. View performance metrics and reports about queues in a division.

Architect flow configuration objects

Select a division when creating or managing any flow type. View division information for flows. View Architect permissions.

Management unit configuration objects

Select a division when creating or managing workforce management units. View division information for management units. View workforce management roles and permissions.

Outbound dialing configuration objects

Select a division when creating or editing campaigns, contact lists, or Do Not Contact lists. View division information for outbound dialing configuration objects and scheduled callbacks. View outbound dialing roles and permissions.

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