To collect logs for troubleshooting the Genesys Cloud for Microsoft Teams integration:
- Open the embedded Genesys Cloud app in Microsoft Teams.
- Press Ctrl+Alt+Shift+1 simultaneously in the client window. This action triggers log collection.
- The logs are automatically saved to your computer’s Downloads folder.
- Zip the log files.
- Send the zipped logs to Genesys Customer Care for further analysis.
For more information, see About Genesys Cloud for Microsoft Teams.