Genesys Cloud's Journey Management system tracks virtual agent interactions through three primary event types designed to measure bot and virtual agent activity invoked via Architect flows. Virtual Agent Start events capture bot session initiation, recording attributes such as botID, botVersion, channels, languageCode, messageType, product, vendor, and security status. Virtual Agent Turn events monitor each conversation exchange between customer and bot, tracking confidence levels, intermediate intents, knowledge base interactions, document IDs, and channel information. Virtual Agent End events record session conclusions with comprehensive metrics including session duration, query counts, terminating intent, bot recognition failure reasons, session outcomes, turn counts, and self-service indicators. All event types share common attributes like channels, messageType, product, and vendor identifiers to enable detailed bot interaction analysis and performance monitoring across multiple dimensions.