Genesys Cloud's Survey events in Journey Management capture survey administration data including completion timing, scores, and types (NPS or CSAT) to measure how customer behavior impacts sentiment. By connecting survey results to journey events, analysts can link survey scores to interaction details such as channels and wrap-up outcomes to identify which touchpoints influenced customer sentiment. The feature enables comparison of behavioral outcomes (call duration, interaction termination, abandonment) with attitudinal measures and visualization of relationships between key journey elements (virtual agent intents, flow milestones, conversation outcomes) and survey results. Survey Updated events provide visibility into customer survey responses and their relation to overall journey, with available attributes including agentId, queueId, surveyFormId, customerAddressType, status, invitationMessagingType, npsScore, npsType, totalScore, surveyErrorReason, surveyType, and isPartialResponse.