Genesys Cloud's Journey Management provides customizable charting capabilities for visualizing and analyzing customer interactions and operational metrics across contact center operations. The system supports up to 10 charts per journey using Column, Bar, and Line chart types, accessible to users with CX 1-4 licensing and appropriate Journey Management roles (Creator, Editor, or Viewer). Charts track unique customer counts and total interaction events across multiple time series options—day (last 28 days), week (last 12 weeks), month (last 13 months), or year intervals—supporting up to 50 data points and 50 displayable items. Users configure charts through a dedicated configuration screen with editing options and visual preview capabilities, customizing titles, axis labels, legends, and series names. The system analyzes event data by time and attribute values, including default attributes (direction, message types, disconnect reasons, transfer type) and organization-defined values (QueueID, flowID, userID, intents, botID, wrapupCode). Implementation requires journeys in Edit mode with at least one event, with automatic real-time updates calculating across entire journey datasets. Key applications include bot interaction analysis, agent performance tracking, wrap-up code analysis, and queue monitoring. Charts automatically apply the same filters used in journey visualization, enabling contact center managers, journey managers, customer experience managers, and analysts to identify correlations between event cards, assess customer experience impact, and optimize journey performance. Bar charts are recommended for categorical data, while line charts are recommended for complex datasets exceeding two variables and 30 values. Chart configurations are automatically duplicated when a journey is duplicated, and filters applied to journey visualizations are consistently reflected across all related charts. Common implementation errors include Invalid Chart, Requires Calculation, Update Calculation, and No Data. Additional documentation is available for creating journey visualizations, viewing and creating charts, and other Journey Management features including funnel analysis, joins, and events.