Genesys Cloud's Journey Management system uses connector-based joins to control event transitions and measure customer progression through journeys. Four join types are available: Customer Join (primary default option using unique customer identifiers to measure individual customers at each journey step), Conversation Join (uses conversationID for agent-led, AI-enabled, and digital conversations to track events within the same conversation sets), Search Join (specific to Knowledge events to capture search request events and narrow analysis to specific searches), and Survey Join (exclusive to survey events to measure survey effectiveness when connected to customers, conversations, or agents). Join values function as identifiers only and cannot be used for filtering or charting purposes. Users control transitions between events by clicking connectors to specify which join type to apply, with available options varying based on the specific events being connected.