Access your voicemail

AI-generated summary

Genesys Cloud provides voicemail access through the Inbox menu, where users can view received voicemails displaying phone numbers, Genesys Cloud user names, and external contact information. Users can access voicemail via the Genesys Cloud dialpad or phone touchpad by dialing *86, or by pressing the dedicated voicemail button if available. Access to voicemail functionality requires specific permissions including receiving voicemails, adding/editing/deleting greetings, viewing group mailboxes, and viewing external contact names. The system supports automated voicemail messages by default, with customization options available. Related capabilities include recording voicemail greetings, filtering voicemails, playing voicemails, recording names, marking messages as read or unread, adding notes to voicemails, changing voicemail PINs, and deleting voicemails.

PrerequisitesClick to expand

The following permissions:

To receive voicemails: Voicemail > Voicemail > Receive
To add a voicemail greeting: Greetings > Greeting > Add
To delete a voicemail greeting: Greetings > Greeting > Delete
To edit a voicemail greeting: Greetings > Greeting > Edit
To view a group voicemail box V oicemail > GroupMailbox > View
To view External Contact names in inbox: ExternalContacts > Contact > View

Note: To use your to access your voicemail, use the Genesys Cloud dialpad or your phone’s touchpad to dial *86. If one is available, you can also press your phone’s voicemail button. For more information, see .

On the Menu bar, click Inbox .
Click Inbox .
Click Voicemails . When applicable, Genesys Cloud displays the following information for voicemails:
- Phone number
- Genesys Cloud user name
- External contact

Note: By default, your Genesys Cloud voicemail uses automated messages. For more information about how to customize your voicemail experience, see .

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Access your voicemail

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