Mark a voicemail as read or unread

AI-generated summary

Genesys Cloud enables users to manage voicemail status by marking messages as read or unread. To perform this action, users must access their voicemail box, select the desired voicemail, click the More option, and then choose either Mark as Read or Mark as Unread. This functionality requires the Voicemail > Voicemail > Receive permission. The feature allows users to organize and track voicemail engagement within the platform's voicemail management system.

PrerequisitesClick to expand

To mark your voicemails as read or unread, do the following:

Access your voicemail box.
For the voicemail that you want to mark, click More.
To mark the voicemail as read, click Mark as Read.
To mark the voicemail as unread, click Mark as Unread.

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Mark a voicemail as read or unread

AI-generated summary

PrerequisitesClick to expand

To mark your voicemails as read or unread, do the following:

Access your voicemail box.
For the voicemail that you want to mark, click More.
To mark the voicemail as read, click Mark as Read.
To mark the voicemail as unread, click Mark as Unread.

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Mark a voicemail as read or unread

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Mark a voicemail as read or unread

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