About APIs

AI-generated summary

Genesys Cloud provides APIs that allow developers to control all aspects of the Genesys Cloud platform. The API Explorer tool enables viewing documentation, SDK usage, and making API requests in the browser. There are SDKs available to call the APIs from various environments like Salesforce. Usage can be tracked with the API Usage report and view. Key capabilities include provisioning resources, configuring settings, and integrating with other systems.

With the Genesys Cloud Platform API, you can control all aspects of your Genesys Cloud environment.

General

Get an overview of available Genesys Cloud APIs and their capabilities.

API Explorer

The API Explorer developer tool allows you to view documentation, SDK usage, and make requests to the Genesys Cloud Public API directly in your browser.

API on-demand fair use policy

Learn about the API on-demand fair use policy pricing.

API on-demand fair use policy

API usage

Keep track of your API requests.

Integrations

Learn how to use our SDK in the managed package to call the Genesys Cloud Platform API in Salesforce.

Use the SDK to call the Genesys Cloud Platform API

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