Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys Cloud release schedule.
Administrators can now update their firewall allowlist to use a reduced set of Google domains for Genesys Cloud. Instead of allowing *.googleapis.com and *.gstatic.com, customers should now allow only fonts.googleapis.com, maps.googleapis.com, fonts.gstatic.com, and maps.gstatic.com. This change helps to simplify firewall configurations.
Administrators can now grant associate users access to a unified activity history that includes SMS, email, voice, and other supported digital interactions. This update provides a consolidated view of activity outside of traditional queue workflows. To enable this feature, administrators must assign the new permission to the appropriate users.
Genesys Cloud previously ended chat-based webhook integrations support for the following third-party systems:
Bitbucket
GitHub
Jenkins
JIRA
PageDuty
Pivotal Tracker
StatusPage
Trello
UserVoice
Zendesk
In a future release, Genesys Cloud will end support for the Generic Webhook Integration.
Administrators will no longer be able install new instances of these integrations, existing instances of these integrations no longer work after the effective date, and Genesys will eventually remove these integrations from your organization. Customers must migrate from using webhooks integration for chat notification to Webhooks for Events integration in Genesys Cloud and send chat notifications using workflows.
Genesys Cloud enables features for release starting on Tuesday and completing by the end of the day Friday, per region. If you do not see a feature enabled for your organization by the following business day, check the required subscriptions and permissions provided in the Release Notes and related documentation. If you confirm the subscription and permissions and still experience issues, contact Customer Care.