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Genesys Cloud FedRAMP Region – Virtual Agent (Bots & IVR) tag

List of the Genesys Cloud FedRAMP Region release notes that include the virtual agent (bots & ivr) release notes tag.

Customer engagement

  • DMARC monitoring for custom email domains
  • Contactable time sets for outbound WhatsApp campaigns

Data, analytics, and reporting

  • AI Summary and AI Insights in Danish, Finnish, Italian, Norwegian, Polish, Swedish, Thai, and Turkish

Employee productivity

  • Queue-based outbound calling in Communicate mobile app
  • Allow for opting in to the latest model for Agent Copilot summary generation
  • Control download access for voicemail recordings

Self service and automation

  • Increasing limits for social data ingestion and escalation
  • Genesys native speech-to-text available as a bot transcription engine
  • Bot users can skip a question when they don’t know the answer
  • Generate guides from agent conversation transcripts

Deprecations

  • Deprecation: Genesys Predictive Engagement (GPE) tracking snippet and GPE Tracking SDKv1
  • Deprecation: Any future permissions no longer included when selecting all permissions in a domain postponement

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