Genesys Cloud enables users to access active and recently disconnected interactions through the client menu by selecting Menu > Interactions. The interaction display presents detailed information including remote name or phone number, interaction state, queue name for queued calls, email subject for emails, connected timer duration, and interaction log. This functionality is available across the Embeddable Framework, browser extensions (Chrome and Firefox), Microsoft Teams, Salesforce, and Zendesk integrations. Administrators can customize the information displayed and reorder, remove, or add different data fields to interactions, with the exception that Interaction Log does not appear in Chrome or Firefox clients. The menu provides access to client interface controls, call management features, wrap-up capabilities, and troubleshooting resources for resolving interaction issues. Specific interaction details vary based on interaction type, such as phone number for calls, queue designation for routed interactions, group ring information for voice routing, and email subject lines for message interactions.