Dependency Search tab

AI-generated summary

Genesys Cloud's Architect tool includes a Dependency Search feature that tracks flow dependencies across more than 20 resource types, including ACD Skills, Contact Lists, Digital Bot Connectors, Emergency Groups, Language Skills, Queues, User Prompts, Agential Virtual Agents, Bridge Actions, Data Actions, Decision Tables, Digital Bots, Flow Outcomes, Scripts, Worktypes, and Wrap-Up Codes. The feature searches only published and checked-in flows, displaying results with flow names, types (Inbound Call Flow, Outbound Call Flow, In-Queue Call Flow), version numbers, publication status, dependency names, and text-to-speech engine assignments. The search interface provides a Search list field for resource references and a Criteria name field for selecting resource types. Results are organized in columns showing clickable flow names, flow categories, version numbers with status indicators, and optional descriptions. Clickable version numbers navigate to the Available Versions dialog, enabling users to open any version or unpublish currently published flows. Primary use cases include identifying flows transferring to specific queues or agents, locating flows using particular screen pops, finding language-specific flows, and tracking user prompt usage. The system helps identify flows using deleted resources and locate dependencies across the organization's flow architecture. Key limitations include exclusion of dynamic prompts fetched through expressions, working flows, and unsaved versions. Searches are restricted to checked-in and published flows only and require Architect > Dependency Tracking > View permissions. The system recognizes only exact matches for checked-in or published flows, excluding flows in edited or saved states that have not been published. Dynamic prompts, working flows, and unsaved versions are not included in dependency tracking results.

Feature coming soon: Genesys Digital Connector

PrerequisitesClick to expand

Use Architect’s Dependency Search tab to search for flows that have a particular dependency. While the Usages dialog in a flow’s Resources > Dependencies area l ists the place or number of places where a dependency resource is used within the flow, the Dependency Search tab lists the flows that contain a particular resource.

Notes:

Dependency Search does not include prompts that are fetched through an expression result (dynamic prompts) as the expression is evaluated only during the flow execution. Flows do not cache these dynamic prompts, and they do not form a direct dependency.
Dependency Search applies only to checked in and published flows. Search results do not include working flows or flows that are saved but not checked in or published.

For example, you can search for and locate all published flows that:

Transfers to the Marketing queue
Use the Salesforce URL screen pop
Transfers to a specific agent
Supports Canadian French language
Accesses the user prompt Welcome

From the Architect Home page, select Dependency Search. The Dependency Search page includes the following fields and columns:

Name	Description
Search list	The user-entered reference name shown in the resource.
Criteria name field	Click the arrow at the end of this list to select the resource you want to find. Types include: ACD Skill Agentic Virtual Agent Bridge Action Contact List Conversation Attribute Schema Data Action Data Table Decision Table Digital Audio Digital Bot Connector Integration Division Emergency Group File Flow outcome Group Guide Image In-Queue Call Flow Inbound Call Flow Language, Language Skill Lex Bot Outbound Call Flow Queue Response Response Asset Schedule Schedule Group Script Secure Call Flow Secure Data Action System Prompt User User Prompt Video Worktype Wrap-Up Code Dependency name Missing dependencies Text to speech engine and assigned voice
Name column	The name of the flow in which the resource is used. Each flow is represented by a link. Click the link to open the flow.
Type column	The type of flow in which the resource is used. For example, Inbound Call Flow, Outbound Call Flow, or In-Queue Call Flow.
Version column	Details about the version of the flow that contains the resource, including: The version number Whether or not the version shown is the latest version The flow’s published or deleted status Hover over the version number to see details about the flow, such as the earliest or latest resource match and, if the latest version listed is not published, the published version number. Click the version number to open the Available Versions dialog box.
Available Versions dialog	Opens when you click a flow’s version number from the Dependency Search page. If a version contains the search criteria, the word Match appears next to the version number. Note: Architect only displays the Match indicator for checked in or published flows that contain the searched resource. If the latest version of a flow is currently in an edited or saved state but has not been checked in or published, it is not considered an exact match, even though the flow may contain the desired resource. In this dialog, you can: Open any version of the flow Unpublish the currently published version
Description column	If the flow author included a short sentence or phrase to further describe the flow, the description appears here.

[NEXT] Was this article helpful?

Get user feedback about articles.

Loading...

Dependency Search tab

[NEXT] Was this article helpful?