Create a new flow

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Genesys Cloud enables users to create new call flows in Architect with Add, Edit, and View permissions. Flow names support up to and cannot be duplicated within the same flow type, though identical names are permitted across different flow types. Users select from supported text-to-speech (TTS) languages during creation, with the organization's default language initially applied but changeable to any supported language. Newly created flows may take several seconds to appear in the system; users can refresh the list using the Refresh button on the Architect Home page. Complete call flow development requires configuring inbound settings, designing the basic flow structure, adding menus, working with tasks, and publishing the flow for use in routing. The creation process follows a structured series of steps including adding inbound flow configuration, designing flows according to company specifications, and applying best practices before final configuration and publication

Series: Create a call flow

Next suggested step: Add the inbound flow

PrerequisitesClick to expand

When you add a new flow, consider the following:

The maximum length of a flow name is 200 characters.
Newly created flows may take a few seconds to appear. Because authors typically begin configuring the flow immediately, this delay may go unnoticed. To update the current list, click the Refresh button on the Architect Home page.
You can select a default language from the current list of support TTS languages. However, if the language you want to use with prompts is not listed, you can change the flow to any language. For more information, see Languages and runtime data playback.
You cannot duplicate names for flows or prompts of the same type, but you can use the same name across types. For example, you can use the name "Main" for one inbound flow and one outbound flow, but not two inbound flows.

Note: For first-time flow creation, Architect selects the default language set for your organization. In the Create Flow dialog box, when you select a default language that differs from the organization's default language, Architect applies the alternate language only to the new flow.

Continue to the next article to begin creating a flow according to your company’s design. Learn about tips and best practices when designing a flow for Architect, then configure and publish the flow for use in routing.

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Create a new flow

Series: Create a call flow

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