About intent miner

AI-generated summary

Genesys Cloud's intent miner analyzes chat, message, and call transcripts to determine customer intents and utterances that you can refine and customize, then import into a bot. It provides analytics to apply data that enhances the customer experience. The intent miner retrieves intents and utterances from recordings and transcripts. You can use it to mine intents and utterances, then export the data for use in Genesys Dialog Engine Bot Flows or Genesys Digital Bot Flows. It integrates with Genesys Cloud's bots and Architect.

Intent miner analyzes chat, message, and transcripts, or recordings, to determine customer intents and utterances that you can refine and customize, and then import into a bot. The intent miner returns volume analytics that enable administrators and contact center managers to apply data that enhances the customer experience.

Understand intent miner

Understand how the intent miner retrieves intents and utterances from chat and call recordings, or transcripts.

Work with intent miner

Learn how to use intent miner to mine intents and utterances and export the mined data for use with bots.

Use intent miner with bots

Learn how to import mined intents into a bot.

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