Genesys Cloud's intent miner enables users to extract and analyze intents, topics, utterances, and phrases from external chat, call, or message transcripts by uploading JSON-formatted files. The tool supports batch processing of up to 30,000 conversations with a maximum of 500 turns per conversation and accommodates file sizes up to 100 MB, with each conversation turn supporting up to 1, and ID fields supporting up to The intent miner processes English language content exclusively and recognizes three participant role types: System, Agent, and Customer. Users can upload custom-formatted JSON files or utilize a preformatted template provided by the application. Processing results are managed identically to intents extracted from native Genesys Cloud conversations, enabling consistent analysis workflows across both internal and external data sources