AI-generated summary
Genesys Cloud allows users to upload .wav audio files as user prompts through the Architect interface. The system supports files up to 25MB and requires .wav format for all prompt audio files. Users can access this feature through the Prompts menu on the Architect home page by selecting User, editing an existing prompt, and using the Add Audio option in the Language Resources section. The platform includes audio preview functionality before upload and automatically processes audio files after upload. When using .csv files, the system assumes unspecified file extensions are .wav format. If conversion to a playable format fails, the upload will be unsuccessful. The process involves selecting the target language, choosing the Upload option, and confirming through the Edit Prompt dialog box.