Start and stop log capture for a user

AI-generated summary

Genesys Cloud provides administrators with the capability to start and stop console log capture for individual users to assist Product Support in diagnosing issues. Console logs offer visibility into user actions and events within the platform. Administrators can enable automatic scheduled log capturing for specific users for a 24-hour period through the User Management interface by selecting a user, clicking More, and selecting Set Log Capture, then confirming to initiate logging. After an administrator enables log capture, the affected user must refresh their browser or desktop client, or log out and log back in, for the log session to begin. Captured console logs can be inspected and downloaded from the Log Capture page. To stop log capture, administrators follow the same navigation path (Menu > User Management > Users), select the user, access Set Log Capture, and confirm to disable logging. Related functionality includes enabling automatic scheduled log capture and gathering console logs for comprehensive troubleshooting and support purposes.

Console logs provide Product Support with a full picture of an issue. When problems occur, these logs provide visibility into the actions and events of a user on Genesys Cloud.

You can enable automatic scheduled log capturing for specific users in Genesys Cloud for 24 hours. When enabled, you can inspect or download the available console logs in the Log Capture page.

Start log capture

To set log capture for a user:

Click Menu > User Management > Users.
Select the user whose logs you want to capture.
For the selected user, click More and select Set Log Capture.
To start logging, click Confirm.

Note: After the administrator enables log capture for a user, the user must refresh the browser or desktop client for the log session to begin. Alternatively, the user can log out and log back in.

To view and download the captured log, see Enable automatic Scheduled log capture for users.

Stop log capture

To stop log capture for a user:

Click Menu > User Management > Users.
Select the user whose logs you want to stop capturing.
For the selected user, click More and select Set Log Capture.
To stop logging, click Confirm.

For more information, see Enable automatic Scheduled log capture for users and Gather console logs.

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Start log capture

To set log capture for a user:

Click Menu > User Management > Users.

Select the user whose logs you want to capture.

For the selected user, click More and select Set Log Capture.

To start logging, click Confirm.

Stop log capture

To stop log capture for a user:

Click Menu > User Management > Users.

Select the user whose logs you want to stop capturing.

For the selected user, click More and select Set Log Capture.

To stop logging, click Confirm.

Start and stop log capture for a user

Start log capture

Stop log capture

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Start and stop log capture for a user

Start log capture

Stop log capture

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