Stop persistent connection

AI-generated summary

Genesys Cloud allows stopping a persistent WebRTC connection through the menu in Chrome browsers or the arrow icon in the client. This disconnects the WebRTC media connection but does not affect calls in progress. The menu method involves navigating to Settings > WebRTC and selecting "Stop Persistent Connection". The arrow method involves clicking the user's phone name and selecting "Stop Persistent Connection". This functionality applies across Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Firefox, Microsoft Teams, Salesforce, and Zendesk.

Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Microsoft Teams, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

You can stop a persistent connection through the menu (Chrome browsers only) or the arrow at the top of the client.

Warning: Do not stop a persistent connection while you are connected to a call. Otherwise, the client disconnects the call.