Genesys Cloud provides per-seat data storage allocations that vary by subscription tier, ranging from 5 GB to 55.25 GB per user across Communicate, CX 1-4 Named, and CX 1-4 Concurrent pricing levels. Overage charges are assessed at $0.25 per gigabyte monthly for usage exceeding allocated amounts. Call recording and screen recording capabilities capture interactions across digital channels, with archived recordings excluded from storage calculations and screen recordings automatically deleted after one year unless manually archived to external long-term storage. Storage consumption depends on several key factors: number of users, call duration, recording retention policies, and the percentage of interactions recorded. Three representative usage scenarios illustrate typical storage patterns. A standard use case with 1,000 daily calls across 25 agents at 3-minute average duration, 12-month call retention, and 3-month screen retention (25% of calls) generally remains within included storage limits with no overage charges. An intensive screen recording scenario with 6-minute calls, 12-month call retention, and 6-month screen retention (50% of calls) generates monthly overage charges ranging from $0 to $57.95 depending on subscription tier. An intensive long-duration scenario with 12-minute calls, 12-month call retention, and 3-month screen retention (25% of calls) produces minimal monthly overage charges up to $4.03. Higher CX pricing tiers include increased per-user storage allocations and higher thresholds before overage charges apply. Customers can manage storage consumption through archival policies to remain within allocated limits, with screen recordings available only for CX 1-4 tiers. Overage charges apply when total storage requirements exceed allocated capacity, calculated based on excess gigabytes consumed.