Genesys Cloud administrators must complete several prerequisite steps and configuration tasks to establish a Zoom Phone integration. Required prerequisites include obtaining a Zoom Phone license, possessing Integration permissions (included in the Master Admin role), and establishing a SIP Trunk to PBX platform connection. Administrators must also configure a Genesys Cloud SCIM (Identity Management) connection with specific field mappings, mapping the Directory telephone number field to the SCIM phoneNumbers[type eq "zoomphone"].value field to enable call transfers between Genesys Cloud and Zoom Phone. A notable limitation exists in that Genesys Cloud users cannot dial out to the PSTN via Zoom Phone, requiring alternative PSTN connections for outbound calls. To enable the integration, administrators navigate to Menu > IT and Integrations > Integrations, select Add Integration, search for Zoom, and install the Zoom Phone integration card. The configuration process involves accepting or customizing the default integration name, optionally adding notes, saving the configuration, and activating the integration via the Details tab toggle. Genesys Cloud integrations become available to users within approximately five minutes or an application reload. User access to the integration is controlled through role-based permissions. Users require either the Zoom Phone User and Employee roles or roles with Integration > zoomPhone > View and Integration > Unified Communications – View permissions to access the integration and view badges. Users with Integration > Unified Communications – View permission see badging for SCIM-populated integration users, while those with Integration > zoomPhone > View permission can use call transfer workflows and view presence information. The documentation includes a feedback mechanism enabling users to report on article helpfulness and provide detailed input regarding content accuracy, completeness, clarity, and organization. Users can specify their role during feedback submission and access related documentation on Zoom Phone integration installation, Unified Communication tools integration setup, and internal contact management procedures. A privacy policy acknowledgment is required before submitting feedback, and community support resources are available for additional assistance