Genesys Cloud integrates with Zoom Phone to enable users to view directories, search contacts, and make calls between the two platforms. The integration allows unified communications between Genesys Cloud and Zoom. Users need a Zoom Phone license to connect it with Genesys Cloud. The integration can be installed from the Genesys AppFoundry. To configure it, enable the integration as a client application in Genesys Cloud and give consent in Zoom. Then enable a Genesys Cloud setting to allow Zoom to place calls. The integration provides specific capabilities like contact search and call placement to unify communications.