Add a prompt

AI-generated summary

Genesys Cloud allows users to create, modify, and delete user prompts in Architect. From the User Prompts tab, Architect users with the appropriate role can add new user prompts. When adding a new prompt, the prompt name must follow naming conventions - it cannot contain spaces or special characters, begin with a number, or match an existing prompt name. After creating the prompt, users can configure prompt resources like audio files and voice talents. Overall, the User Prompts feature in Genesys Cloud Architect provides a way to build custom, company-specific prompts for use in voice and text-based conversational flows.

In Architect, user prompts are company-specific prompts created by Architect users. If you have the appropriate role, you can create, modify, and delete user prompts. From the User Prompts tab, you can add user prompts.

Prompt naming conventionsClick to expand

Add a new user promptClick to expand

From the Architect home page, click or hover over the Prompts tab and select User Prompts.
Click Add. The Create Prompt dialog box opens.
Enter the prompt name and, optionally, a description of the prompt.
Click Create Prompt. The Edit Prompt dialog box opens.
Do one of the following:
- To configure the prompt later, click OK. The system returns to the Prompts tab.
- To configure the prompt now, see Configure prompt resources.

[NEXT] Was this article helpful?

Get user feedback about articles.

Loading...

Add a prompt

[NEXT] Was this article helpful?