Upgrade your subscription to include a hosted solution that provides automated data integration, real-time analytics reporting, an analytics data warehouse, and a set of preconfigured reporting and analytics dashboard accelerators for you to host on your business intelligence platform (with support for Tableau and PowerBI).

The Analytics add-on includes the following features:

• Enterprise security (SOC2, ISO27001, HIPAA) 
• Fully integrated real-time dashboarding and monitoring tool
• Prebuilt and ready to use dashboards for real time
• Prebuilt business intelligence dashboards for you to host on your PowerBI or Tableau instance
• Accelerated time to value; deploy in 1-2 weeks
• Manage complex configurations for hundreds too thousands of queues or complex organizations, and scale to organizations with tens of thousands of agents.
• Flexible hosting: Snowflake datawarehouse deployable on AWS, with support for single sign-on and multi-factor authentication.
• Expert services for setup, configuration, and customization

For more information about the solution and its benefits, see Overview of the Analytics add-on solution.

Add to your subscription

To add to your subscription, contact your Sales Representative. In Genesys Cloud, to find details about your sales representative, click Orchestrators > Profile > My Contacts.

Genesys Cloud pricing

You can find Genesys Cloud Analytics pricing in the Genesys Cloud licenses and core bundles in the Genesys Cloud pricing hub.