About hybrid media

AI-generated summary

Genesys Cloud enables organizations to create a hybrid media telephony connection by combining any or all of the three telephony connection options - BYOC Premises, BYOC Cloud, and Genesys Cloud Voice - to get the benefits of each. New Genesys Cloud organizations created after May 11, 2022 are automatically hybrid media capable. Existing organizations can convert to hybrid media by adding BYOC Cloud/Genesys Cloud Voice to a BYOC Premises organization or vice versa. This provides flexibility to leverage both cloud and on-premises telephony resources. Specific capabilities include combining PSTN connectivity, call control, and media processing across environments.

Use a set of hybrid telephony connection features to combine any, or all three, of our telephony connection options to create a hybrid media organization.

General

Learn more about Genesys Cloud’s hybrid media telephony connection option.

Get started

As of May 11, 2022 Genesys Cloud automatically creates all new organizations with hybrid media capability. If you are a new customer after this date, then this article doesn’t apply to you.

Make your organization hybrid media capable

Convert premises to hybrid media

Convert your BYOC Premises organization to a hybrid media organization by adding BYOC Cloud or Genesys Cloud Voice.

Convert cloud to hybrid media

Convert your BYOC Cloud or Genesys Cloud Voice organization to a hybrid media organization by adding BYOC Premises.

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