About BYOC Premises – Customer Hardware Solution

AI-generated summary

Genesys Cloud's BYOC Premises - Customer Hardware Solution enables organizations to build their own Edge device using vendor-supplied hardware components from Hewlett Packard Enterprise (HPE). The solution offers two configurations—Large and Small—designed to support organizations of varying sizes. Organizations must acquire specific hardware components listed in the Bill of Materials from their preferred vendor and will incur monthly hardware usage charges upon deployment as specified in their Genesys Cloud contract. Implementation requires configuration of firewall ports and services to support the Edge device operation. The solution is subject to applicable export control restrictions and regulations. Documentation provides guidance on concurrent call capacity specifications, certificate expiration recovery procedures, Edge device setup and reinstallation processes, and firewall port and service requirements necessary for operational deployment.

With the BYOC Premises – Customer Hardware Solution, you build an Edge yourself using the recommended Hewlett Packard Enterprise (HPE) hardware that you acquire from your preferred vendor. The Customer Hardware Solution Edge device comes in two configurations-each designed to support different sized organizations.

General

General information pertaining to the Customer Hardware Solution.

Bill of materials

To construct a Customer Hardware Solution Edge, you’ll need to work with your preferred Hewlett Packard Enterprise (HPE) hardware vendor to acquire the exact hardware components specified in the Bill of Materials. The Customer Hardware Solution Edge device comes in two configurations, Large and Small.

Usage charge

When you put a BYOC Premises Edge in service, you will begin incurring the monthly hardware usage charge that is specified in your Genesys Cloud contract.

Genesys Cloud pricing hub

Set up a Customer Hardware Solution Edge

After you have acquired all of the required hardware components, you can build your Customer Hardware Solution Edge device. As you do, be sure to check your firewall ports.

Legal

Find out more about the restrictions that might apply under applicable export control laws and regulations.

Customer Hardware Solution Disclosure

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