Extended Voice Transcription Services streams media outside of Genesys Cloud to a third party to generate voice transcripts. Currently, these Extended Voice Transcription Services are provided by AWS Transcribe.

As part of this combined offering, Genesys ensures data security in the following ways:

• Azure Speech-to-Text does not store audio or transcription data at rest.
• All data in transit is encrypted.
• Audio is processed in Azure server memory and is not stored by any third party.

For more information, see Microsoft Data and Privacy for Speech-to-Text.