Licensing and costs – Are there any additional costs when voice transcription is enabled?

Voice transcription is a speech and text analytics feature and it is included as part of the Genesys Cloud CX1 WEM Add-on II or Genesys Cloud CX2 WEM Add-on I, and Genesys Cloud CX3 license. A fair use policy is in place for voice transcription that allows customers to use an allocated number of transcribed audio minutes, per Genesys Cloud user, per month, without incurring additional costs. For more information, see: Fair use voice transcription charges.