Navigate the Edge Standard v1 LCD menu

AI-generated summary

Genesys Cloud Edge is an on-premises hardware appliance that enables direct connectivity to the Genesys Cloud platform. The Edge appliance has an LCD menu that allows you to view system information and configure network settings. The LCD menu provides access to status information, settings, diagnostics, and setup options. You can view details like pairing ID, hostname, model, serial number, software version, uptime, network ports, and IP addressing. The settings menu allows you to configure region, LCD settings, reboot, network proxy, IP addressing, and other options. The diagnostics menu provides tools to test connectivity and copy logs. There is also a setup wizard and options for factory reset. The LCD menu provides full access to view system info and configure the Genesys Cloud Edge appliance.

To enter the Genesys Cloud Edge LCD menu, press the lower right button. The LCD panel displays System and navigation icons.

The LCD panel can display the following submenus and items in each submenu.

Notes:

You cannot provision IPv6 on the Edge LCD.
To export Edge logs to USB memory use the LCD menu path Settings > Diagnostics > Copy All Logs to E:. Use this option to download Edge logs for support, when the Edge is offline.

System
   Pairing Id
   Id
   Label
   Hostname
   Model
   Serial Number
   Factory Image
   File Version
   Machine Uptime
Network
   Port 1 (Wan)…2-7
      Media State
      Description
      Physical Address
      DHCP Enabled
      Address ← IPv6
      Address ← IPv6 link local
      Address ← IPv4
      Gateway ← IPv6
      Gateway ← IPv4
      DNS ← IPv6
      DNS ← IPv4

Settings
   Region
      Auto-select
      Asia Pacific (Japan)
      Asia Pacific (Sydney)
      European Union (Ireland)
      US East (N. Virginia)
   System
      LCD Contrast
      LCD Brightness
      Reboot Server
      WAN Monitor
   Network
      Proxy
      Port 1 (Wan)...2-7
         Set DHCPv4
         Set Static IPv4
      Baseboard Mgmt
         Set DHCPv4
         Set Static IPv4
         Disable
         Enable User
         Disable User
Diagnostics
   Media State
      Port 1 (Wan)…2-7, Baseboard
   Ping Gateway ← Port 1 (Wan)…2-7, Baseboard
   Ping Internet ← WAN only
   DNS Lookup ← WAN only
   Ping DNS ← All
   Copy Todays Logs to E:
Setup Wizard
   Proxy
   Port 1 (Wan)
      Set DHCPv4
      Set Static IPv4
Factory Service
   Server Details
   Factory Restore
   Reboot BMC
   Unpair with the Cloud

Note: When you modify any settings, the Genesys Cloud Edge LCD panel prompts you to Apply Changes?. Ensure that you press the appropriate LCD panel button to confirm those changes. Pressing the button that is associated with the X will cancel your changes.

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Status menu

System Pairing Id Id Label Hostname Model Serial Number Factory Image File Version Machine Uptime Network Port 1 (Wan)…2-7 Media State Description Physical Address DHCP Enabled Address ← IPv6 Address ← IPv6 link local Address ← IPv4 Gateway ← IPv6 Gateway ← IPv4 DNS ← IPv6 DNS ← IPv4

Settings menu

Settings Region Auto-select Asia Pacific (Japan) Asia Pacific (Sydney) European Union (Ireland) US East (N. Virginia) System LCD Contrast LCD Brightness Reboot Server WAN Monitor Network Proxy Port 1 (Wan)...2-7 Set DHCPv4 Set Static IPv4 Baseboard Mgmt Set DHCPv4 Set Static IPv4 Disable Enable User Disable User Diagnostics Media State Port 1 (Wan)…2-7, Baseboard Ping Gateway ← Port 1 (Wan)…2-7, Baseboard Ping Internet ← WAN only DNS Lookup ← WAN only Ping DNS ← All Copy Todays Logs to E: Setup Wizard Proxy Port 1 (Wan) Set DHCPv4 Set Static IPv4 Factory Service Server Details Factory Restore Reboot BMC Unpair with the Cloud

Navigate the Edge Standard v1 LCD menu

Status menu

Settings menu

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Navigate the Edge Standard v1 LCD menu

Status menu

Settings menu

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