Desktop app keyboard shortcuts

AI-generated summary

Genesys Cloud provides desktop app keyboard shortcuts for Windows and Mac to enhance productivity. Users can search profiles with Ctrl/Cmd+F, find keywords with Ctrl/Cmd+Shift+F, navigate browsing history with Ctrl/Cmd+[], access downloads with Ctrl/Cmd+D, refresh with F5/Cmd+R, reload ignoring cache with Ctrl/Cmd+F5/Option+Cmd+R, control audio/video in chats with M/V/E, enter fullscreen with F, open settings with comma, open roster with R, and screenshare with S. Specific shortcuts optimize navigation, searching, refreshing, chat controls, and more. Key technical details captured for Windows and Mac.

You can use the following keyboard shortcuts with the desktop app for Windows or Mac.

WindowsClick to expand

Keyboard shortcut	Description
Ctrl+F	Goes to Search field to search Collaborate profile pages.
Ctrl+Shift+F	Opens a find bar to search for keywords in a Collaborate page view.
Ctrl+[	Goes to the previous view in your Collaborate browsing history.
Ctrl+D	Opens the Downloads dialog box in Documents.
F5	Refreshes the Collaborate application.
Ctrl+F5	Reloads the Collaborate application, ignoring the files stored locally in the cache.
M	Mutes audio in a video chat.
V	Stops video in a video chat.
E	Ends a video chat.
F	Enters full screen mode in a video chat.
,	Opens video chat settings.
R	Opens the video chat roster.
S	Lets you share you screen in a video chat.

MacClick to expand

Keyboard shortcut	Description
Cmd+F	Goes to Search field to search Collaborate profile pages.
Cmd+Shift+F	Opens a find bar to search for keywords in a Collaborate page view.
Cmd+[	Goes to the previous view in your Collaborate browsing history.
Cmd+D	Opens the Downloads dialog box in Documents.
Cmd+R	Refreshes the Collaborate application.
Cmd+0	Reopens the main Genesys Cloud window.
Option+Cmd+R	Reloads the Collaborate application, ignoring the files stored locally in the cache.
M	Mutes audio in a video chat.
V	Stops video in a video chat.
E	Ends a video chat.
F	Enters full screen mode in a video chat.
,	Opens video chat settings.
R	Opens the video chat roster.
S	Lets you share you screen in a video chat.

Note: For more information about chat quick access and its keyboard shortcuts, see .

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Desktop app keyboard shortcuts

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