The Genesys Cloud desktop app is available for Windows and Mac:

• Use a dedicated application. Run Genesys Cloud as a stand-alone program, and keep it separate from your browser windows and tabs.
• Start Genesys Cloud automatically. Automatically open Genesys Cloud when your computer starts up, and avoid missing important communications.
• Run in silent mode. Close the window but continue to run Genesys Cloud in the background, allowing you to continue receiving chats and notifications.
• Update automatically. The desktop app notifies you when a newer version is available and prompts you to refresh or install it.

For more information, see About apps.

• Download and install the desktop app
• Log in
• Configure desktop app settings