Concurrent call capacity for BYOC Premises Edge models

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allowing Edge Standards (v1, v2, v3) and Customer Hardware Solution – Large to be combined with each other, Edge Mini models to be combined with each other or Customer Hardware Solution – Small, and Edge Micro to be combined only with other Edge Micros. A deprecation notice indicates that Genesys will end support for BYOC Premises – Genesys Hardware Solution effective December 1, 2026.

Deprecation Announcement: On March 1, 2025, Genesys announced that it will end support for the Genesys Cloud BYOC Premises – Genesys Hardware Solution effective December 1, 2026. This date marks the End of Support (EOS). For more information, see .

BYOC Premises Edge model	Concurrent call capacity^*
Customer Hardware Solution – Large	380 with Opus recording and TLS
Edge Standard v3	350 with Opus recording and TLS
Edge Standard v2	350 with Opus recording and TLS
Edge Standard v1	320 with Opus recording and TLS
Edge Standard v1	350 with Opus recording and without TLS
Customer Hardware Solution – Small	100 with Opus recording and TLS
Edge Mini v2	100 with Opus recording and TLS
Edge Mini v1	75 with Opus recording and TLS
Edge Micro	30 with Opus recording and TLS

^* These numbers represent optimal conditions. Actual numbers can vary depending on the types of operations you perform.

Note: Edge redundancy requires multiple Edges within a site. You can only combine Edges that have a similar call capacity.

You can combine any of the Edge Standards (v1, v2, and v3), including the Customer Hardware Solution – Large, with each other.
You can combine the Edge Mini with other Edge Minis or the Customer Hardware Solution – Small.
You can only combine the Edge Micro with other Edge Micros.

For more information, see BYOC Premises Edge redundancy.

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Concurrent call capacity for BYOC Premises Edge models

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