About trunks

AI-generated summary

Genesys Cloud supports multiple trunk types for telecommunications connectivity, including external trunks and phone trunks designed for different deployment scenarios. External trunks comprise three varieties: BYOC Carrier and BYOC PBX for BYOC Cloud telephony connections, and External SIP for BYOC Premises telephony connections. Phone trunks are available in SIP and WebRTC formats. The platform requires advance planning for external trunk configuration, including security best practices for Internet-facing SIP trunks and carrier provisioning coordination. Users can configure advanced settings for both external and phone trunks, including trunk transport protocols such as TLS. The system supports secondary trunk setup for Genesys Cloud Voice and provides comprehensive configuration options with telephony resource management features for monitoring and managing resource limits across all trunk types.

A trunk is a telecommunications circuit from a carrier to a Genesys Cloud telephony connection. There are two types of trunks: external trunks and phone trunks.

External trunk planning

Configuring an external trunk requires some advanced planning.

External trunk creation

There are three types of external trunks in Genesys Cloud: BYOC Carrier and BYOC PBX, which you use in a BYOC Cloud telephony connection, and External SIP, which you use in a BYOC Premises telephony connection.

External trunk configuration

Phone trunk creation

There are two types of phone trunks that you can use in Genesys Cloud: SIP and WebRTC.

Phone trunk configuration

There are two types of phone trunks that you can use in Genesys Cloud: SIP and WebRTC.

Trunk configuration reference

If you have questions or need more information about any of the settings for External or Phone trunks, you can investigate these references to learn more.

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