Genesys Cloud third-party messaging enables agents to respond to customer interactions across multiple messaging platforms including Apple Messages for Business, Facebook Messenger, Instagram Direct Messages, Social Messaging, X (Twitter) Direct Messaging, and WhatsApp. This functionality is available with Genesys Cloud CX 2, Genesys Cloud CX 3, and the Digital Upgrade, leveraging the same features and capabilities as other Genesys Cloud messaging channels through ACD messaging infrastructure. The platform supports comprehensive message and in-queue flow routing through Architect, platform integration creation, messaging threading timelines, and supported content profiles. Configuration capabilities are available for each supported channel, with ACD messaging setup options for Apple Messages for Business, Facebook Messenger, Instagram Direct Messages, X Direct Messaging, and WhatsApp. WhatsApp-specific features include approved message templates, interactive messaging experiences, embedded signup flows, agentless notifications, and business account management. Social messaging functionality includes social listening topics, escalation rules, and multi-language support for language detection and sentiment analysis. The platform integrates with Genesys Bot Connector to enable bot interactions within Architect message flows, supporting quick replies and cards in bot conversations. This integration allows agents to manage message-based interactions with customers through multiple conversation formats, facilitating two-way engagement and enabling agents to answer, respond to, and complete message interactions. Configuration and management capabilities extend across all supported channels, with pricing information available through the Genesys Cloud pricing hub under the Messaging > Third-party section. Comprehensive documentation resources cover messaging capabilities, third-party messaging integrations, messaging threading timelines, content profiles, channel-specific configurations, feature comparisons across channels and touchpoints, social listening topics, escalation rules, and inbound message flow management.